|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment. You may send your credit card information via phone, fax, snail mail, though the safest and fastest method is over the Internet with our reliable payment providers Protx and Paypal.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling All orders placed that total LESS than £75.00 will be charged a £4.95 Shipping + Handling fee.*|
All orders that total EQUAL TO or ABOVE £75.00 will have FREE Shjpping + Handling!*
If you require express delivery, please contact us and we will try to do our best to come up with a speedy solution for you.
*Prices Include UK Mainland only & Some Restrictions Apply. Please contact us for specific quotes if you believe you live outside of this perimeter. Excluded post-codes include AB31-38, 41-45, 51-56, BT, FK19-21, GY, HS, IM, IV, JE, KA27-28, KW, PA20-49, PA60-78, PH1, PH5-10, PH15-26, PH30-44, PH49-50, TR21-22 & ZE. We do, however, still deliver to all of the above mentioned locations at competitive rates. Feel free to contact us for more details.
Please take note that Wondermom is an environmentally ethical business. Therefore we aim to reuse as much of the packaging material we receive as possible. When we MUST purchase new packaging, we choose the most eco-friendly options available to us. Such as recycled boxes and paper in addition to biodegradable paper tape and cornstarch packing peanuts.
|Delivery Schedule We aim to despatch all orders within one working day. Chariot and Croozer Trailers usually have a 3 - 5 working day delivery period. All other items including Puky will most often arrive to you within 1 - 3 working days from the time in which you placed your order. Natures Nest may take up to a week. We will notify you as soon as possible if there will be any delays in regards to the despatch and/or delivery of your order. |
PLEASE NOTE: Chariot, Croozer and Puky items are prone to the occassional delivery delays when being dispatched directly from the distributor/ manufacturer. This is most often just a couple of extra business days but on the rare occasion, may be longer. I try my best to specify this directly on the appropriate product page. Otherwise, I will contact you as soon as possible to advise the expected delivery wait.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait (though these waiting periods very rarely last more than a week).|
|Tax Charges VAT is inclusive.|
|Credit Card Security With both Protx and Paypal, your card details are kept private. Wondermom, at no time, has access to your card details. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. Wondermom will receive quibble free returns within 14 days of your receiving the product(s) providing the item(s) are still in unopened, unused, unwashed and in resalable condition. Postage + Handling charges in both directions are non-refundable.|
|Reaching Us If you need to reach us, please email us using the link 'Send Mail' located at the top of this page. |
Phone - (01384) 413 800
Fax us - (01384) 413 800
Write - Unit A2
Cradley Enterprise Centre
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Wondermom will receive quibble free returns within 14 days of your receiving the product(s) providing the item(s) are still in unopened, unused, unwashed and in resalable condition. Postage + Handling charges are non-refundable. Returns arrangement including cost are the responsibility of the customer.|
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
|Remittance Terms Thank you for your custom. Please note that Wondermom is an eco friendly business and attempts to reuse all packaging material in addition to using recycled paper only. |
Prices are subject to change without prior notice. All goods remain the property of Wondermom until payment has been received in full.
Please note customer resumes responsibility for all goods once signed for with the courier.